Babysitting Queenstown
Booking Terms & Conditions

Please note that by confirming your booking, you are adhering to the booking T & C’s.

​​

All standard hourly bookings are subject to a minimum 4-hour duration. Booking and travel fees are calculated per day, per individual sitter assigned.

​

• You will be informed about availability as soon as reasonably practical.

Our rates start at:

​​​

• One child: from $40 per hour plus $30 daily booking fee and travel 

• Two children: from $45 per hour plus $30 daily booking fee and travel 

• Three children: from $50 per hour plus $30 daily booking fee and travel 

• Four children or more: Price on request, plus $30 daily booking fee and travel per sitter 

• Overnight charges from 1 am may apply, unless agreed by both parties at the time of booking confirmation, from $75 per hour.

• Note: Rates may increase when more than one family shares one babysitter.​

• ​The total bill will include GST.

• All booking fees are non-refundable.

• Bookings will not be confirmed until payment has been received.

• Public Holiday & New Year Bookings - Special rates apply for all New Zealand Public Holidays and New Year's bookings (including 31st December), charged at an hourly time-and-a-half rate, plus the applicable booking fee and travel costs. For Public Holiday and New Year's bookings, no refund will be provided if the booking is cancelled within 7 days of the scheduled booking date. For cancellations made more than 7 days before the booking date, the standard cancellation policy outlined below will apply.

• A 4% transaction fee is applied to Stripe payments.

• Please be aware that Babysitting Queenstown reserves the right to increase our booking fees anytime.

• The booking fee is payable per day booked and per babysitter. The same applies to travel fees.

• You agree to pay for the full time of the booking if you return before the agreed end time.

• ​The agency will strive to provide the same sitter for multiple-day bookings, but this is not guaranteed. Alternative sitters may need to be placed due to reservation requests, sickness or injury of the Contractor. 

​

Last Minute Bookings:

​

• For last-minute bookings (requested within 48 hours of start time), an additional $5 per hour to rates above apply, plus a $40 booking fee and travel.

• Confirmed last-minute bookings must be paid in full for all days and times booked, even in the event of a cancellation.

​​

​Mileage Fee:

​​​​​​

• A standard travel fee of $30 applies to all bookings within the Queenstown area. For bookings located more than 9km from Queenstown town centre, an additional travel charge may apply depending on the distance required.

• Any applicable travel fee will be advised at the time of booking. By confirming a booking, the client agrees to pay the stated travel fee in addition to the standard service charges.

• Where parking is required for the sitter to safely and legally attend the booking, the client agrees to cover any parking costs incurred for the full duration of the booking. These fees will be added to the final invoice or must be paid directly to the sitter on the day of the service.

​​​

​Cancellation policy:
 

We understand that plans can change. However, the following cancellation policy applies to all bookings, regardless of the reason for cancellation (including family illness).

• Non-Refundable Fees: All booking fees and associated bank transaction fees are strictly non-refundable.

• More than 4 Days Notice: Sitter fees are refunded in full, less the non-refundable booking and bank fees.

• Within 4 Days (96 Hours): You will be charged the minimum 4-hour sitter fee, plus the booking and bank fees.

• Within 24 Hours or No-Show: You will be charged the full estimated amount for all hours booked, plus booking and bank fees.

• Public Holidays & New Year’s (Incl. 31 Dec): No refunds of any kind if cancelled within 7 days of the booking date.

• How to Cancel: Cancellations must be made by telephone directly to the agency office. Cancellations via email, text message, or directly through a sitter will not be accepted.

• Cut-off Times: Cancellations are only processed during our daily office hours (8:00 am to 8:00 pm). Any notification received outside these hours will be deemed received at 8:00 am the following calendar day.

• Cancellation Invoices: If an outstanding balance is owed due to a late cancellation, an invoice will be issued. This invoice must be paid in full within 7 days of the issue date.

• Agency / Sitter Cancellations: If a assigned sitter cancels due to illness or emergency, our team will make every effort to secure a qualified replacement. In the rare event that a replacement cannot be found, a 100% refund of all fees paid (including booking fees) will be promptly issued to you.

• ​

​Health & Safety Policy:

​​

• You agree to provide a location that is a safe and healthy environment for both the babysitter and the child(ren) for the entire booking period.

• The babysitter has the right to leave if the location does not meet the Health and Safety Work Act 2015. The Client will be charged for the total hours booked in such circumstances.

• The Client must identify any hazards or dangers in the premises where the babysitting services will be carried out at the beginning of the engagement. This includes any specific medical or other issues relevant to the child(ren) being cared for. The Client must also provide information on any controls for the identified risks.

• The Client must ensure that the babysitter is aware of emergency procedures to follow in case of an emergency.

• Any accident or incident that harms or may harm the babysitter or the child(ren) being cared for must be recorded and reported to Babysitting Queenstown as soon as possible after the event.

• The Client must ensure that the babysitter is always aware of how to contact them.

• Babysitting bookings cannot proceed if either the babysitter, children, parents or anyone travelling with the family has Covid-19 or flu-like symptoms, including contagious short-term illnesses. If anyone develops symptoms before or during the booking, please advise Babysitting Queenstown straight away to discuss the situation. It is at your sitter's discretion whether a booking can continue. We will seek to find an agreed alternative date/time if possible. A 50% refund will be provided, minus the booking fee and associated bank fees.

• If a sitter is unwell before or develops flu-like symptoms during the booking, we will endeavour to find a replacement. If Babysitting Queenstown is unable to source a replacement, a full refund will be provided for affected hours.

• You agree to give consent for the Contractor to provide babysitting services to your children and to administer first aid if needed in an emergency.

• You give your consent for your child's/children's carer/babysitter to administer medicine and/or authorize medical treatment as required.

• Babysitting Queenstown must be advised of any camera(s) set up and their location prior to confirmation of a booking. The sitter must be shown all camera locations on arrival at the booking.

​

​

​​Weddings & Events:

​

• Special rates apply for all Weddings & Events. To secure and confirm your event reservation, a minimum deposit of 50% of the total estimated booking is required.

• Non-Refundable Deposit: This deposit is strictly non-refundable upon payment, regardless of the reason for cancellation, as it secures the dedicated sitter(s) for your specific event date.

• Balance Payments: The remaining 50% balance must be settled in full prior to the event date via Direct Bank Transfer or Stripe (subject to the 4% transaction fee).

• Cancellations: If an event booking is cancelled, the 50% deposit is forfeited. Any cancellations made within 7 days of the event start time the full fee will not be refunded.

​​

​​​

Liability​:

​

Whilst every endeavour has been made to evaluate the honesty, character and responsibility of your Contractor, Babysitting Queenstown acts as an agent for You, not as an employer of the Contractor. Therefore, the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by your Contractor, you or any other persons.

​

Additional children or additional families:

​

Rates are provided by Babysitting Queenstown at the time of reservation. If there are non-confirmed additional children or additional families, Babysitting Queenstown reserves the right to cancel the booking immediately, charge the correct fees or to send additional Contractors to the booking.